Responsible gambling

Keeping play fun and safe is our priority. This page explains practical steps you can take to stay in control, the tools we offer, and what to do if gambling stops being enjoyable. The tone here is supportive — if you recognise any worrying signs, taking small, concrete actions can make a big difference.

What is Responsible Gambling?

Responsible gambling means making choices that protect your finances, wellbeing and relationships while playing. It’s about setting limits that fit your life, understanding the odds, and stopping when gambling ceases to be a form of entertainment.

We encourage everyone to treat gambling as a paid-for entertainment activity and to plan time and money spent in advance.

Warning Signs

If you recognise any of the following, consider using safer gambling tools or seeking support:

Spending more time or money than intended.
Chasing losses or trying to win back money quickly.
Feeling anxious, irritable or restless because of gambling.
Neglecting work, studies, family or social activities.
Borrowing money, selling possessions, or using funds meant for bills to gamble.
Trying to hide gambling activity from friends or family.

Tools to Help You Stay in Control

Practical controls make it easier to keep gambling within healthy limits. Contact our support team if you’d like help applying any of these to your account.

Deposit limits — set daily, weekly or monthly maximums to control spending.
Loss limits — cap how much you can lose over a chosen period.
Wagering/session limits — restrict time spent in a single session or total wagers.
Reality checks — optional pop-up reminders that tell you how long you’ve been playing.
Temporary time-outs — short cooling-off periods (days or weeks) when you need a break.
Permanent self-exclusion — close your account for an extended period when you need a long-term solution.
Remove payment methods — delete stored card or wallet details to reduce impulsive deposits.
Account activity statements — review your deposits, wagers and losses to stay informed.

Deposit Limits and Account Controls

Setting limits is one of the most effective ways to manage risk. Limits can be changed, but changes may include a waiting period to prevent impulsive increases.

If you would like assistance setting or tightening any control, our support team can guide you through the options and apply limits immediately upon request.

Self-Exclusion and Time-Outs

If you need a break, self-exclusion or a time-out can give you space to regain control.

Time-outs are temporary pauses that stop you from logging in for a short, defined period.
Self-exclusion closes your account for a longer period and may be suitable when gambling causes harm.
During self-exclusion, account reactivation is restricted and requests for access are handled with care to protect your wellbeing.

Contact support if you want to start a time-out or self-exclusion. We respect your decision and will help with next steps, including removal of marketing communications and assistance with account closure.

Getting Help and Support

Reaching out early can prevent problems from escalating. Consider these steps:

Talk with someone you trust about what’s happening — a friend or family member can offer perspective and practical help.
Use our support channels (live chat and email) to request immediate account safeguards, set limits, or start a self-exclusion.
Consider talking to a professional counsellor or a specialist service in your area that supports people with gambling-related concerns.
If gambling has affected your finances, seek independent financial advice and consider temporary restrictions on your cards or accounts.

Practical Safer Gambling Tips

Small changes help build safer habits. Try one or two of these:

Decide a strict gambling budget and never use money needed for essentials.
Set session time limits and use alarms to remind you when time is up.
Only gamble with money you can afford to lose — treat losses as the cost of entertainment.
Don’t chase losses; accept losing streaks as part of the game and stop when it’s not fun.
Avoid gambling under stress, after drinking, or when feeling low — decisions made in those states are often risky.
Remove saved payment methods from your account and don’t rely on credit to gamble.
Balance gambling with other hobbies and social activities to reduce reliance on it for excitement or comfort.

Contacting Our Support Team

If you’d like help applying limits, starting a time-out or self-exclusion, or simply want to discuss concerns, our team is available to listen and assist.

Support is offered via live chat and email. We will respond respectfully, maintain confidentiality, and help implement safeguards tailored to your needs.

Taking action is a positive step. Whether you want small controls or a longer break, support is available and help is effective. You don’t have to manage this alone.