Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and the rights you have under applicable data protection laws, including the GDPR where it applies.

Scope

This policy applies to personal data processed in connection with our website, account registration, use of our services, customer support, and related activities. You must be at least 18 years old and located in a jurisdiction where our services are permitted in order to register and use our services.

Information We Collect

We collect personal data necessary to provide and maintain our services, to verify identity when required, and to comply with legal obligations. Categories of data we may collect include:

Account information: name, email address, username, password, date of birth and other registration details you provide.
Identity and verification data: identity documents, proof of address and other information you provide when we perform verification checks.
Contact and support data: communication history, support requests and related responses.
Usage and technical data: IP address, device information, browser type, usage logs and activity on the site collected automatically.
Marketing preferences: opt-in settings and your choices about receiving promotional messages.
Aggregated and anonymized data: information derived from personal data that does not identify you personally.

How We Collect Information

Directly from you when you register, communicate with us, or submit documents.
Automatically through cookies and similar technologies when you use our site.
From third parties such as identity verification providers, fraud prevention services, and other service providers who assist us with operations.

How We Use Your Personal Data

We use your data for clear and specific purposes, including:

To create and manage your account and verify your identity when required.
To provide access to features and services, and to operate the website securely and reliably.
To communicate with you about your account, support requests, updates, and important notices.
To prevent and detect fraud, misuse, and other illegal activity and to protect our rights and property.
To comply with legal and regulatory obligations.
To analyze and improve our services, personalize user experience, and perform internal reporting and analytics.
To send marketing communications where you have provided consent; you can withdraw consent at any time.

Legal Bases for Processing (GDPR)

Where the GDPR applies, we rely on the following legal bases to process your personal data:

Contract performance: to fulfil our obligations and provide the services you request.
Legal compliance: to meet legal and regulatory obligations.
Consent: where you have given clear permission for a specific purpose (for example, marketing communications).
Legitimate interests: for system security, fraud prevention, service improvement and internal business operations, balanced against your privacy rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember your preferences, analyze usage, and improve performance. Cookies may be placed by us or by third-party service providers.

You can control cookie settings through your browser or device. Opting out of certain cookies may limit functionality of the site or your user experience.

Sharing and Disclosure of Personal Data

We may share your personal data with third parties when necessary to provide our services or to meet legal obligations. Typical recipients include:

Service providers who perform functions on our behalf (for example: IT, hosting, identity verification, fraud prevention, analytics and customer support).
Regulatory, judicial or law enforcement authorities when required by law or to respond to legal requests.
Business partners where necessary to deliver specific services you have requested.
Companies involved in corporate transactions such as mergers or sales; in such cases, we require the recipient to respect your personal data.

We only permit third parties to process personal data under contractual obligations and controls designed to protect your data and to limit use to the purposes we specify.

International Transfers

Your personal data may be processed or stored in countries outside the European Economic Area. When we transfer data internationally, we implement appropriate safeguards in accordance with applicable law, such as standard contractual clauses or other lawful transfer mechanisms, to protect your information.

Data Retention

We retain personal data for as long as necessary to provide our services, to meet legal or regulatory obligations, to resolve disputes and to enforce our agreements. Retention periods depend on the type of data and the purposes for which it was collected.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: request correction of inaccurate or incomplete data.
Right to erasure: request deletion of your data where lawful and appropriate.
Right to restriction: request limitation of processing in certain circumstances.
Right to data portability: receive a machine-readable copy of data you provided to us.
Right to object: object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise your rights, contact us at the address below. We will respond in accordance with applicable law. You also have the right to lodge a complaint with a supervisory authority where applicable.

Security Measures

We implement technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration or disclosure. These measures include access controls, secure systems and regular security reviews. However, no system can guarantee absolute security.

Customer Support and Communications

We provide customer support by email and live chat. Our primary support language is English. We use the information you provide to respond to inquiries, resolve issues and communicate important account or service information.

Responsible Use and Tools

We care about responsible use. If you wish to set limits, request time-outs or request self-exclusion, please contact our support team. We will assist you and inform you of available options to help manage activity on your account.

Children's Privacy

Our services are intended for adults only. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data of a person under 18, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting an updated policy and indicating the date of the last revision. Please review this policy periodically to stay informed of our practices.